POWERED BY
Clothing
Headwear
Wax
Accessoires
Fanzone
Professional
Log In
Frequently Asked Questions
Order & Payment
Can I change or cancel my order afterwards?
I have not received an order confirmation – what can I do?
I ordered an item incorrectly – what can I do?
I would like to place a larger order for my company - how should I proceed?
What payment methods are accepted?
Shipping & Delivery
To which countries does the Swiss-Ski Store deliver?
What are the shipping costs?
How long does the shipping take?
Is it possible that my order will be delivered in several packages?
There are items missing from my package – what is the reason?
Discount & Promo Codes
I forgot my promo or discount code – what now?
My discount or coupon code is not working – what can I do?
Does my discount remain if I exchange an item?
Return & Exchange
How does the return process work?
How long can I return items?
How can I exchange articles?
I received the wrong article - what can I do?
The delivered item is defective – what can I do?
When will I receive my refund?
Customer Account & Membership
Do I need a customer account for an order?
My membership is not recognized and I am not benefiting from the member price – what is the reason for this?
Still have questions?
How can I contact customer service?
Frequently Asked Questions | Swiss-Ski Store