Frequently Asked Questions
Order & Payment
Can I change or cancel my order after it has been placed?
I have not received an order confirmation – what can I do?
I ordered an item incorrectly – what can I do?
I would like to place a larger order for my company – how do I proceed?
Which payment methods are accepted?
Shipping & Delivery
Which countries does the Swiss-Ski Store deliver to?
How much are the shipping costs?
How long does shipping take?
Is it possible that my order will be delivered in multiple packages?
Items are missing from my package – what is the reason?
Discount & Voucher Codes
I forgot my promo or discount code – what now?
My discount or voucher code is not working – what can I do?
Will my discount remain if I exchange an item?
Returns & Exchanges
How does the returns process work?
How long can I return items?
How can I exchange items?
I received the wrong item – what can I do?
The delivered item is defective – what can I do?
When will I receive my refund?
Customer Account & Membership
Do I need a customer account to place an order?
My membership is not being recognized and I am not benefiting from the member price – what could be the reason?
Still have questions?
How can I contact customer service?
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FAQ – Frequently Asked Questions & Answers | Swiss-Ski Store | Swiss-Ski Store